By Lee Brock Color & Keratin Q & A | December 09, 2009 at 03:01 AM EST |
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This week at work (Joseph Cozza Salon in San Francisco) I got a call from a client, Leslie, who we did some Balayage on who felt so inspired to call me afterward to say "Wow, thank you Lee, this is the best color I've ever had, please note the formula."
When that happens, it makes me feel like my 24 years in the biz what the right choice. That not only made my day, but now she has given me positive reinforcement attached to the work I did, and I will never for get it. She'll get exactly that next time. Good move on her part.
Likewise every once in a while when a new client isn't quite so happy with the result, I want to know right away, not two weeks later, so I can make any necessary adjustment. And so I can remember what was done moving forward. The clients I redo usually turn out to be some of the most loyal clients in the end. So it's win/win.
I want to make it right. I want you to say, Wow, this is the best."
Cheers,
Lee Brock
Hair Color & Keratin Smoothing
Joseph Cozza Salon, San Francisco